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Customers Holiday Experience with Go Russia

We learn and improve all the time as a result of our customers’ feedback.
We thrive on feedback! We are very happy to have served thousands of happy customers who travelled with us. Every client receives a questionnaire asking about their experience with Go Russia, from the initial enquiry to total holiday satisfaction. Please browse our customers' comments below.

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Kiev City Break (CB-34)

I just finished my 6 day trip to Kiev and L'viv. I have to say I enjoyed it very much. Everyone was where they were supposed to be at the designated time and the tours were wonderful. Specifically I want to mention my driver in Kiev Eugene (in English). He met me at the airport, carried my luggage, got me to the hotel receptions desk. He drove us for two days and did a wonderful job. He not only took me to the train station, but carried my bag to the correct car and the exact seat. My tour guide there was Natashia and she was very good as well, very nice and knowledgeable. My guide in L'viv, Yulia Kardash was superb. She let me modify the tour so we could spend a little more time talking about history and culture. She is extremely knowledgeable and compassionate. I give you all an A+ for this trip and look forward to working with you again. Lucas Thompson, October 2021

17 February 2022

Best of Moscow Guided Tour (CB-31)

I am very happy with the services of the company and i would like to repeat the experience in the future! Thank you for information, support, kindness, readiness and communication! I wish you all the best with productive days and nice clients who love to travel, to learn and never stop to discover new things! Thank you for the info about the 2nd day test and thr status of the order! Charles Hodgson, September 2021

29 September 2021

Three Capitals: Kiev - Moscow - St. Petersburg (CB-18)

I was impressed with the coordination, knowledge, and overall quality of the airport/train/hotel transfers. The tour guides knowledge of the area and attractions was also very impressive. The only thing that I thought might be a problem, but was not at all, was that some of the transfer drivers did not speak English. It in no way affected their services, but I felt bad that I could not have a conversation during the trip. Again, that was an expectation that I had not considered, and was therefore surprised. The drivers were so well informed of my travel needs that a conversation wasn’t even necessary. I would not expect you to have drivers speak the language of the clients, but perhaps just a reminder in the final instructions that the transfers are well coordinated and that the drivers may not speak your language. Sebastian Pritchard, September 2021

24 September 2021

Best of Moscow Guided Tour (CB-31)

Very impressed by the guides and itinerary Eleanor Watkins, November 2020

26 November 2020

Best of Moscow & St. Petersburg Guided Tour (CB-17)

Hi Julia, Thank you and GoRussia so much for making our trip as full and enjoyable as possible given the developing Coronavirus situation. Everything was perfect in Moscow but once we got to St. Petersburg the situation started changing rapidly. Natasha was very helpful and knowledgeable - helping us to make the most of our time in the city even though museums were unfortunately mostly shut. Our travel plans changed slightly with our return flight moving to another airport as you know – you were very responsive in making sure that the transfer was changed, and all the transfer drivers were very good. The hotels and guides were perfect in both cities, we especially enjoyed the snow in Moscow, which we understand has been in short supply this year! Thank you all again Jacob Dobson, March 2020

01 April 2020

Discover the Beauty of the Russian Venice - St. Petersburg (CB-02)

Natasha our guide in St Petersburg was excellent - her wide breadth of knowledge was amazing, from the arts, to literature , to culture, political awareness and recommending cafes or restaurants. Her advice was invaluable and her english language skills fabulous. Natasha made the trip and the City come alive. Sofia White, March 2020

23 March 2020

Cultural City Break in Russia: Moscow & St. Petersburg (CB-21)

The whole tour went as planned and exceeded our expectations. The process of making the arrangements, the alternatives to the standard tour we wanted (hotel and itinerary) and the visa application was made easy for us. Because of the time of year (Feb/March) we travelled we were the only two on the tour in Moscow and there was just 4 in St Petersburg which made the tours very easy. Special praise for the guides, Marina in Moscow and Natasha is St P who were excellent and very knowledgeable. I was looking forward to having a drink on the overnight train as it was advertised there was a bar in the carriage but it was all closed up and presumably only operates when the train has more passengers or in the summer months Luke Law, March 2020

23 March 2020

Best of Trans-Mongolian: Moscow - Yekaterinburg - Irkutsk - Baikal - Mongolia - Beijing (TS-11)

All tour guides were excellent, very knowledgable and friendly. Henry C. Dunn, January 2020

24 February 2020

Best of Moscow & St. Petersburg Guided Tour (CB-17)

The entire holiday was excellent. The organisation of the whole experience was excellent. Grisel Wood, January 2020

24 February 2020

Best of Moscow & St. Petersburg Guided Tour (CB-17)

The tour guides were very knowledgeable and friendly! Keep up the good work! We had a very pleasant experience. Thank you! Marty Jackson, January 2020

24 February 2020