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Go Russia Guestbook - Customers' Holiday Experience

We learn and improve all the time as a result of our customers’ feedback. We are very happy to have served thousands of happy customers who travelled with us.

Tour reference

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  • Tailor-made
  • AL-05
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  • CB-06
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  • CB-10
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  • CB-18
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  • CB-23
  • CB-27
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  • CR-01
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  • CR-32
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  • CR-43
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  • CR-46
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  • EL-01
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  • TS-01
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  • VF-01
  • VF-02


Any region
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  • Altai
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  • China
  • Elbrus
  • Golden Ring
  • Kamchatka
  • Karelia
  • Kiev
  • Kizhi
  • Kola
  • Mongolia
  • Moscow
  • Nizhny Novgorod
  • Novgorod the Great
  • Rostov-on-Don
  • Sochi
  • Solovetsky Island
  • St. Petersburg
  • Suzdal
  • Transsibirean
  • Ukraine
  • Ural Mountains
  • Vladimir
  • Vladivostok
  • Volga Delta
  • Volgograd
  • Yekaterinburg

Leave feedback
We thrive on feedback! Every client receives a questionnaire asking about their experience with Go Russia, from the initial enquiry to total holiday satisfaction. 
Tripadvisor Reviews
Please read our clients' feedback on Tripadvisor.

Customer's Video Interview
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Your Feedback
Please browse our guestbook below. To respect your privacy all names are encoded.
Best of Moscow Guided Tour (CB-31)

The transfer to and from the airport was exactly on time The guides were very knowledgeable and helpful and the itineraries well thought out. The hotel room, food and service were excellent. Amy Wilson, January 2020

13 January 2020 Special New Year Tour to Russia | Travel to Russia

A quick line to say thank you for such a great trip over the New Year. We had a great time and have been really impressed by Go Russia. Everything went according to plan, transfers were on time, tickets were where you said they would be, we had great seats to the ballet and the size of our group was perfect at 7. Please pass our thanks to all our guides but particularly Natasha in St Petersburg as she really made it for us. She engaged our children with historic tales and was so knowledgeable. We didnít manage to get inter-connecting rooms at either hotel but that was the only downside. Both of the hotels were good. Thank you for providing us with fantastic memories. Naomi Norris, December 2019

06 January 2020 Mighty Russia: Moscow, Novgorod & St. Petersburg (CB-23)

It was great to be able to add extra days and yet still have transfers. All our guides were excellent. Ryan Gibbs, October 2019

13 November 2019 Best of Trans-Mongolian: Moscow - Yekaterinburg - Irkutsk - Baikal - Mongolia - Beijing (TS-11)

The whole experience was good, the programme was interesting and the guides were good or very good. We were met at each point as per the programme, the tickets were provided as necessary and sometimes we were taken to the hotel on arrival rather than having to wait as we had thought we would have to until after a city tour. Booking, visa support, assistance from your office were all excellent. The guide in Beijing was not so good, he did not check whether we were all with him in very busy places, he was not very forthcoming with information but answered our queries and had good knowledge of the city and its history. He ordered just dumplings of various types for lunch, there were too many and he took the surplus home, we wondered whether he had done this on purpose. Jayden Reeves, September 2019

13 November 2019 Discover Russia and Mongolia | from Moscow to Vladivostok via Mongolia

It was a fantastic trip. Just Go Russia representatives were helpful knowledge and very nice from start to finish. When we got off train in Ulan-Ude the representative met us promptly and escorted us to the train terminal. At that point he was done - told us how to get on next train late that afternoon. All other time if we got off early morning and had not had breakfast guide to us to breakfast after that they would give us a city tour. In this one city nothing was included. As we has about 7- to 8 hours to set around we asked the guide if we could hire him to take us to a restaurant and then a city tour. I think you should increase your price enough to cover this one day. This is only a suggestion - the trip was really fantastic!!!!!!!! Abigail Pratt, October 2019

13 November 2019 Epic Trans-Siberian: St. Petersburg - Moscow - Yekaterinburg - Irkutsk - Baikal - Vladivostok (TS-16)

The cultural aspect was the most important for me. All guides were absolutely phenomenal. They were knowledgeable and super friendly. They really made both tours incredibly rewarding for me. Kate Reed, September 2019

13 November 2019 Best of Moscow & St. Petersburg Guided Tour (CB-17)

The tour guide is knowledgeable and friendly. The driver was nice as well. Paige Sharp, October 2019

13 November 2019 Independent Trans-mongolian: Moscow - Yekaterinburg - Irkutsk - Baikal - Mongolia - Beijing (TS-12)

Transfers were all on time and available which was important after a long train journey. Joseph Williamson, October 2019

28 October 2019 Best of Moscow & St. Petersburg Guided Tour (CB-17)

Positives: Knowledge of the travel consultant (Julia in this case), who was very helpful. Speed of getting the visa (from Germany). Upon arrival in Russia, all the pick ups were on time and i felt that didnít have to worry that we would be stranded. All the GoRussia contacts we had were extremely courteous and friendly and tried their best to converse with us. The hotels were find, clean and comfortable with very good breakfasts. The staff at the hotels were very helpful and knowledgeable. We had three tours guides during our visit, two were excellent (first day in Moscow and four days in St Petersburg). They were friendly, knowledgeable and went out of their way to ensure that we covered all the relevant sights in Russia. The tour guide we had for two days in Moscow unfortunately, wasnít quite as good and I felt the information we received was very limited. This trip to Russia has been an excellent introduction for me and I would like to explore more of this beautiful country in the near future. I felt secure in the fact that Go Russia paid attention to detail and no stone would be left upturned regarding scheduling and timings and, of course, processing of the visa. Isabella Hurst, October 2019

28 October 2019

We had a really lovely time in Russia. The Tour guides were excellent especially Elena in Moscow and Helen in St Petersburgh. We did not know what to expect but Moscow was amazing and St Petersburgh was wonderful. The Go Russia guides were very helpful from the time we arrived at the Airport until we left. The guide in Moscow was very good and waited until we got on to the correct carriage on the Midnight Express which was very helpful. We cannot praise Go Russia enough and will recommend to our friends. Our experience was very positive but we did meet other tourists who visited the three cities of Kiev, Moscow and St Petersburgh and their experience in Kiev was not so good. Thanks to all the staff we had a great holiday in Russia. Alicia and Terry Booth Anthony Norman, October 2019

28 October 2019

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