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Home Legal Information Privacy Policy

Go Russia Privacy Policy


Your privacy is important to us. We will only use the information that we collect about you lawfully and you confirm that you will only enter information about yourself and those in your party and that such information is true.
What information is collected
We collect customer information from you through our website, when you book a tour, send us an enquiry, generate a personalised brochure or sign up to receive email newsletters from us. Customer information means any information that may be used to identify you, including, but not limited to, your name, address, email address, Internet Protocol address, phone number, billing information, passport details or other contact information as well as special requirements such as those relating to any disability or medical condition.
 
What we do with your personal information
Go Russia collects information from you for our operational purposes that will help us to process your booking, brochure request, goods purchase, seminar registration and answer any other travel related requests and also to provide you with a more personalised and relevant experience in all your contact with us.

Go Russia uses your personal information to provide you with marketing information deemed necessary to send the appropriate brochure plus any new tours or special offers which we think may be of interest to you.

We may also use your information for internal administration of a booking and for analysis.

When you make a booking, we may need to disclose your information to third party providers of flights, tours, accommodation, visas, insurance. They will only have access to the personal information needed to perform the relevant service and may not use your personal information for any other purpose. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. However, we respect our customers privacy and do not sell, rent, trade or give away any of your personal information for any purpose.
 
Marketing
Periodically, we may send email to you if you have indicated a preference to receive news, updates, special offers, and other information relating to our service. You may unsubscribe from these email subscriptions by using the opt out boxes.
 
Links to third party websites
Our website may contain links to other websites. We are not responsible for the privacy policies or the content of these websites. You should therefore review their privacy policies carefully if you have concerns about how your information may be used. 
 
Cookies
Cookies are small pieces of information which are stored on your computer's hard drive. Cookies permit us to recognize you and avoid repetitive requests for the same information. Cookies may be used to retain your personal preferences, hold session information (tour types, dates, etc. that you have used for your trip search or booking), or save your password and username so you do not need to identify yourself each time you return to our website.

We have a small number of third-party cookies placed on our website which help us to improve your overall experience when you visit our site. For more information about third party cookies please visit the corresponding website. We use: Other than this, we do not store personal information in the cookie or use it for any other purpose. Having your cookies turned on will improve your overall experience when you visit our website. Most browsers will accept cookies until you change your browser settings to refuse them. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.
 
Security to protect your information
We take full responsibility for ensuring that proper security measures are in place to protect your information. When you pay online, we use the latest secure server software (SSL) which encrypts your credit card details before they are sent for authorisation. We follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorised access.

We do not guarantee the security of any information you disclose online and you do so at your own risk. We may not always catch an unintended privacy issue, despite our efforts to do so. We will use reasonable efforts to comply with this Privacy Policy and will take prompt corrective action when we learn of any failure to comply with it. We will not be liable for any damages relating to the practices described in this Privacy Policy. You acknowledge that you are aware of security and privacy limitations inherent to the internet environment. We welcome your feedback regarding any privacy concerns that you may have, please contact us and let us know how we can improve our service generally. 
 

Access to your personal information

You have the right to request a copy of the personal information that we are holding about you. Please email or write to us to request details. We endeavour to ensure that your personal information is correct and you may contact us to amend or remove information you think is inaccurate.
 

How long we retain your data for

We will only retain your personal information for as long as it is necessary to fulfil the purposes we collected it for.

We are also under certain legal obligations, such as accounting & tax reporting to the government, and we are obliged to retain data for up to seven years from the date of transaction.

In some circumstances when there is no appropriate reason for us to continue processing your personal information you can ask us to erase your data.
 
Contact us
If you have any questions about our Privacy Policy, the practices of this website or any personal information Go Russia holds about you please contact us.

This privacy policy was last updated on 11 May 2018.

Russian city-breaks, tours to Moscow, St. Petersburg, Golden Ring and the Russian North - Kizhi & Solovestky Islands.

Start your Russian discovery with our carefully designed city-break packages. We have a variety of tours to suite various interests ranging from general knowledge and culture to specific areas as World War II and Soviet history. 

Just click on the month below when you want to travel, or "Find your perfect tour".

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Tours along the Trans-Siberian and Trans-Mongolian railway. Discover Russia, Mongolia & China. Naadam packages.

The actual length of the Trans-Siberian Railroad is over 9,288 kilometres, covering nearly all Eurasia. It's the longest railway on the planet running through two continents: Europe and Asia; passes through 3 countries Russia, Mongolia and China.

"Find your perfect Trans-Siberian tour".

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All Inclusive Russian river cruise holidays: sail between Moscow & St. Petersburg or along the Volga.

Based on our extensive experience in the region we have selected the most exciting routes served by the reputable Russian river cruise companies and all our river cruises are on modern comfortable vessels featuring traditional atmosphere.
 
Just click on the month for your suitable departure or "Find your Russian cruise".

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Adventure and Discovery Tours in Russia - travel to Karelia, Kamchatka, Elbrus, Altai.

Go beyond big cities for a chance to discover great cultural and natural heritage of Russia. If you are ready to leave the beaten path for a new type of travel experience, your trip with us will leave you with unforgettable memories.
 
Just click on the month when you want to travel or "Find your adventure tour".

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Visa Free Tours to Russia - discover St. Petersburg and Moscow.

According to the Russian legislation foreign tourists travelling on ferries may arrive in St. Petersburg without Russian visa for the period of 72 hours. Go Russia have designed various itineraries compliant with the regulations above and we invite you to visit St. Petersburg and Moscow arriving in Russia by St. Peter Line ferry from Helsinki.
 
Find your visa-free tour to Russia.

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