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Home Travel Guide Further Reading Newsdesk Archive Coronavirus - Advice for Customers

Coronavirus - Advice for Customers

Updated 02 April 2020. Applies to any tours provided by GR Travel Group Ltd.

Quick navigation - What to do if my holiday is cancelled due to COVID-19 pandemics?

Dear Travellers,
 

GENERAL

We know that many of you are concerned with the recent developments following the outbreak of the new coronavirus disease. The majority of infected are still in China where the daily number of new cases continue to decline following the unprecedented health measures taken by the Chinese government.

Many other countries have recently introduced enhanced health screening procedures or even limited travel to prevent the spread of the virus. It is also very important that travellers follow the public health advice and the general hygienic rules.
 

YOUR SAFETY

Your safety is our highest priority and is central to the preparation and arrangement of all our tours. All travellers are advised to read the FCO travel advice for the country they are travelling to. There are also special guidance notes published on the FCO website regarding the coronavirus, latest information and advice - https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Please see up-to-date details on the FCO website:  

TRAVELLING WITH MEDICAL SYMPTOMS

If you have any medical symptoms – cough, sneeze, fever (even light), headache, body weakness, or others – we strongly advise to seek medical advice before your travel. When travelling, you may be screened and your temperature measured at airports, railway stations and other public places. If there are any suspicions regarding your medical condition you may be medically tested.

For full information relating to the coronavirus, please visit the government website for more information on risks and advice on precautionary measures as mentioned above. 
 

HOLIDAYS CANCELLED DUE TO CORONAVIRUS (COVID-19) PANDEMICS

Please note these new rules apply only to customers whose holidays have been cancelled by the company due to reasons of force majeure and apply to trips due to depart between 17 March 2020 - 30 April 2020 as well as a cruise CR-29 departing 05 May 2020.

We are very sorry that we unable to provide holidays as initially planned and we fully appreciate your frustration. We also understand that many of you have booked a package holiday that offers more protection in terms of our liability to you. However, following the coronavirus crisis, there were some recent updates in the European Package Travel Regulations 2018 dated 20 March 2020 allowing a tour organiser to offer a credit note (voucher) towards a new booking. We follow the regulatory policies and have updated our booking conditions to adapt to the constantly evolving nature of this pandemic. Please see below for details.
  We will be contacting all our customers due to depart in March – April by email offering alternatives. Please do not call our office, as we need to prioritise the customers who are due to depart soon. We are aware of the situation and will be in touch.
 

REBOOKING OPTIONS

Option 1

You can now rebook to any tour departing in 2020 and 2021, all departure dates have been published on our website. Find your tour.

 
Option 2

If you initially planned to visit Moscow and St. Petersburg we suggest you review our Special New Year Tour to Russia departing 26 December 2020. This eight-day holiday is a very special city break offering you the chance to join the Russians for their unrivalled New Year celebrations. Combining elegant, romantic St Petersburg with modern, vibrant Moscow, you’ll enjoy the festive spirit in two of the country’s most enthrallling cities. The program includes all major landmarks plus troika ride, folk show, ballet, 4 star premium central accommodation. 

Why should you consider this option? You can still visit Russia this year - you can exchange your current air tickets at no extra cost as majority of airlines are giving more flexibility on tickets exchange with initial departure date planned before 31 May 2020. You get a 25% discount on tour price excluding flights. You get a chance to experience the Russian winter and enjoy ballet performance and a troika ride. View tour presentation video.

From only £1.695 including flights and Russian visa. You will also get a 25% discount from tour price excluding flights.
 
VIEW & BOOK YOUR NEW YEAR 2021 TOUR
   

TRAVELLING AFTER 01 MAY 2020

Please note, if you are travelling after April, they situation may drastically change and many travel restrictions may be removed. So we suggest to wait and not to cancel your travel plans. If you decide to cancel, all cancellations will be subject to our booking conditions. However, to make planning more favourable to you, we have modified our cancellation conditions. You can cancel the trip up to one month before departure and lose only your deposit and the cost of the services that have already been provided to you (visas, travel insurance - which cannot be refunded). You can also postpone the final payment until one month before your departure. Please also check with your travel insurance, they may cover your cancellation costs. Our best advice here is to wait and do not start panicking.
 

OTHER INFORMATION RELATED TO COVID-19

Russia closes borders on 18 March 2020

Russia closes borders for foreign visitors from 18 March till 01 May 2020 (00 h 00 min). There are some exclusions but they are not related to tourists. The consular departments will not accept any visa applications from 18 March 2020. When the service will resume is not specified. What to do if you are travelling during this period.
 

I have heard of restrictions imposed by the Moscow government, what are they all about?

The Moscow Government has issued a decree asking all travellers coming from the countries with unfavourable situations with the spread of novel coronavirus - China, France, Germany, Italy, Iran, South Korea, Spain – to self-isolate during their stay in Moscow and minimise visits to the public places. However the situation may change quickly. We monitor the developments and publish regular updates on this page.
 

What are my options when travelling on a Trans-Mongolian tour?

Please see the specific information published on our website.


April 02, 2020