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Home Legal Information Financial Protection Non-flight Based Packages

Financial Protection for Non-flight Based Packages


In accordance with "The Package Travel, Package Holidays and Package Tours Regulations 1992" all passengers booking with Go Russia are fully protected for the initial deposit and subsequently the balance of all monies paid to us.
We guarantee total financial protection for the money you pay to us for your holiday. In the unlikely event of our insolvency, we expect our clients to travel as planned. Our trustees shall be liaising with suppliers to ensure that your holiday goes ahead unaffected. If for any reason this is not possible, they will be administering a claim for a refund of money that you had paid to us. Please see below for claims procedure.
 
YOUR FINANCIAL PROTECTION
All monies paid to us by customers for their travel packages are held in the United Kingdom by a trustee in a separate bank account for the consumer until you returned from your trip with Go Russia and the contract has been fully performed. These arrangements are only valid for passengers who book and pay directly with / to Go Russia. If you have booked and / or paid directly to a travel agent for a holiday with Go Russia, please request proof of how the booking is secured.

There is no requirement for financial protection of day trips, and none is provided.

If you have booked a flight-inclusive package starting from the UK, you will be covered by ATOL, otherwise your money will be protected by this scheme. 
 
CLAIMS PROCEDURE
Once you make payment for your holiday you will be emailed a payment receipt together with your financial protection confirmation issued by our trustees. The certificate will display your reservation details as well as contact information of our trustees. 

In order to deal promptly with any claim hereunder, it is essential that you retain all bills, receipts and other documents relating to your travel arrangements. Claims must be submitted within six months of date of insolvency. Our trustees cannot consider or pay claims received after this date.

Russian city-breaks, tours to Moscow, St. Petersburg, Golden Ring and the Russian North - Kizhi & Solovestky Islands.

Start your Russian discovery with our carefully designed city-break packages. We have a variety of tours to suite various interests ranging from general knowledge and culture to specific areas as World War II and Soviet history. 

Just click on the month below when you want to travel, or "Find your perfect tour".

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Tours along the Trans-Siberian and Trans-Mongolian railway. Discover Russia, Mongolia & China. Naadam packages.

The actual length of the Trans-Siberian Railroad is over 9,288 kilometres, covering nearly all Eurasia. It's the longest railway on the planet running through two continents: Europe and Asia; passes through 3 countries Russia, Mongolia and China.

"Find your perfect Trans-Siberian tour".

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All Inclusive Russian river cruise holidays: sail between Moscow & St. Petersburg or along the Volga.

Based on our extensive experience in the region we have selected the most exciting routes served by the reputable Russian river cruise companies and all our river cruises are on modern comfortable vessels featuring traditional atmosphere.
 
Just click on the month for your suitable departure or "Find your Russian cruise".

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Adventure and Discovery Tours in Russia - travel to Karelia, Kamchatka, Elbrus, Altai.

Go beyond big cities for a chance to discover great cultural and natural heritage of Russia. If you are ready to leave the beaten path for a new type of travel experience, your trip with us will leave you with unforgettable memories.
 
Just click on the month when you want to travel or "Find your adventure tour".

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Visa Free Tours to Russia - discover St. Petersburg and Moscow.

According to the Russian legislation foreign tourists travelling on ferries may arrive in St. Petersburg without Russian visa for the period of 72 hours. Go Russia have designed various itineraries compliant with the regulations above and we invite you to visit St. Petersburg and Moscow arriving in Russia by St. Peter Line ferry from Helsinki.
 
Find your visa-free tour to Russia.

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